We added new on-demand training to provider training site

Provider Experience continues to offer training resources for health care providers and staff. Our on-demand courses are designed to help you work more efficiently with Blue Cross Blue Shield of Michigan and Blue Care Network. We recently started publishing short courses that providers and staff can complete in just a few minutes. Find a quick introduction to our mini module concept.

We also added the following learning opportunity:

• Submitting appeals and peer-to-peer review requests in e-referral: The recording for the March 13, 2024, webinar for inpatient hospital providers is now available on the provider training website. You can also take the e-learning course that includes a simulation of the steps you take to submit requests. Search “e-referral” to find these courses along with others about the e-referral tool.

The goal of our provider training site is to enhance the training experience for providers and staff. Check out the dashboard regularly for announcements as we add more courses, including those with CME offerings.

To access the training site, follow these steps:

1. Log in to the provider portal at availity.com.**
2. Click on Payer Spaces on the menu bar and then click on the BCBSM and BCN logo.
3. Under Applications, click on the Provider Training Site tile.
4. Click on Submit on the Select an Organization page.
5. Existing users who used the same email address as their provider portal profile email will be directed to the training site. If you used a different email address, contact ProviderTraining@bcbsm.com to update your profile.

If you’re a new training site user, complete the one-time registration by entering your role and creating a password. This allows you to access the training site outside of the provider portal if needed.

If you need assistance navigating the provider training site, email ProviderTraining@bcbsm.com.

**Blue Cross Blue Shield of Michigan doesn’t own or control this website.

Availity^® is an independent company that contracts with Blue Cross Blue Shield of Michigan and Blue Care Network to offer provider portal and electronic data interchange services.