New on-demand training available: Check out our new learning path, behavioral health video and more

Provider Experience continues to offer training resources for health care providers and staff. Our on-demand courses are designed to help you work more efficiently with Blue Cross Blue Shield of Michigan and Blue Care Network. As part of our ongoing efforts, we recently added the following new learning opportunities:

New learning path on provider training website

A new learning path informs you of key courses for the front office staff. It’s a new approach to help staff members determine the right courses to take.

Primary care providers and specialists should encourage new front office staff to start their journey on the learning path to help ensure they work with Blue Cross and BCN as efficiently as possible. To locate the recommended courses for front-office staff, open the Course Catalog on the provider training website and click on Learning paths to find the course for front office staff.

Products at a glance

This course is for those who are new to Blue Cross and BCN, and is also geared to front office staff. It’s designed to help new staff members get an overall understanding of our products, as well as an understanding of the information on a patient’s member ID card. 

As a new front office staff or provider, you may need to know how to identify which Blue Cross or BCN product your patients have, or you may need assistance knowing where the resources are related to our products. This course is part of our new approach to helping you find and take courses that fit the needs of your specific role. 

This course, along with another new course, “Prior authorization basic tools,” are part of the Front Office Staff Learning Path found on our provider training site. Search “products” to quickly locate the course.

Behavioral health enrollment tips video

This video is designed for behavioral health providers new to Blue Cross and BCN, and  gives behavioral health providers and staff key tips as they complete their enrollment. Behavioral health providers new to Blue Cross will now have an additional resource to guide them through their initial journey with us. 

The video provides an alternative to learning about the enrollment steps for new providers on bcbsm.com. Search “behavioral” to quickly locate the video.

And don’t forget to check the dashboard on our provider training site, designed to enhance the training experience for health care providers and staff, for announcements as we add more courses, including those with CME offerings.

To request access to the training site, follow these steps:

1. Open the registration page
2. Complete the registration. We recommend using the same email you use to communicate with Blue Cross for provider-related needs. This will become your login ID.
3. Follow the link to log in.

If you need assistance creating your login ID or navigating the site, please contact ProviderTraining@bcbsm.com.