Physician appointment access survey in progress

Blue Cross Blue Shield of Michigan and Blue Care Network must meet the requirements of several regulatory and accreditation bodies, such as the National Committee for Quality Assurance, the Centers for Medicare & Medicaid Services and the state of Michigan. To help ensure we meet these requirements, we’re reaching out to some physician offices to request the completion of an Appointment Access Survey for each physician in the office.

Your office may receive a phone call or a fax request to complete the survey. Your participation is important to demonstrate that you’re meeting regulatory requirements.

Below are the physician specialties that will be included in the survey. If you have physicians with these specialties at your office, you can follow the instructions below to complete the survey before we contact you.

Note: Be sure to complete a separate survey for each physician in the office.

How to access the survey

Review appointment access standards

You can review appointment access standards in our provider manuals. Here’s how to find them:

1. Log in to our provider portal (availity.com).**
2. Click on Payer Spaces on the menu bar and then click on the BCBSM and BCN logo.
3. Click on the Resources tab.
4. Click on Provider manuals.

For the Blue Cross Commercial Provider Manual:

1. Click on Blue Cross commercial.
2. Scroll down to the PPO Policies chapter under Quality Standards and Clinical Guidelines.
3. Click on Access standards in the table of contents.

For the BCN Provider Manual:

1. Click on BCN commercial and BCN Advantage℠.
2. Scroll down to the Access to Care chapter.

For the Medicare Plus Blue℠ PPO Provider Manual:

1. Click on Medicare Plus Blue℠ (PDF).
2. Click on Access to Care in the table of contents.

**Availity^® is an independent company that contracts with Blue Cross Blue Shield of Michigan and Blue Care Network to offer provider portal services.