Do you know about Quartet?

We began using Quartet in July to assist our members who are seeking outpatient care for mental health or substance use disorders. This service, available at no extra cost to eligible members, is especially useful for people who are having difficulty locating and obtaining timely care from a behavioral health specialist in their area.

Emails and other communications were sent to eligible members beginning July 11. Within three days, 300 members had contacted Quartet to receive referrals to a behavioral health specialist. If one of your patients is unsure whether they are eligible for Quartet services, you can recommend they call the Customer Service number on the back of their member ID card.

Quartet’s services are available to the following adult members, 18 years or older, who reside in Michigan:

• Fully insured Blue Cross Blue Shield of Michigan commercial members
• Fully insured Blue Care Network commercial members
• All BCN Advantage℠ members
• Select Medicare Plus Blue℠ members

Joining the Quartet online platform

Providers interested in registering on the Quartet online platform are still welcome to sign up. Through Quartet, a behavioral health specialist can receive referrals, accept new patients, track the patient’s progress, and access clinical assessments and other resources.

For more information

• To schedule a demo or sign up to be part of the Quartet platform, visit quartethealth.com/mental-health-providers.**
• To learn more about Quartet’s guidelines and patient referral process, refer to the Quartet Care Navigation Platform: FAQ for behavioral health providers.
• Check out our Quartet flyer, which has been posted on ereferrals.bcbsm.com and the Behavioral Health page on the Provider Resources site.

Quartet is an independent company contracted by Blue Cross Blue Shield of Michigan to provide behavioral health services for Blue Cross and BCN members.

**Blue Cross Blue Shield of Michigan doesn’t own or control this website.