Updated on-demand training available: e-referral, risk adjustment, ICD-10-CM coding

Provider Experience continues to offer training resources for health care providers and staff. Our on-demand courses are designed to help you work more efficiently with Blue Cross Blue Shield of Michigan and Blue Care Network.

We recently updated the following learning opportunities:

• e-referral self-paced modules: There are now nine modules that cover everything from how to access the system to the detailed steps for submitting a prior authorization request. The updates include the new status note for inpatient authorization requests. Search “e-referral” to quickly locate the modules.
• Risk adjustment and ICD-10-CM coding: Recently updated, this course is designed for all providers who bill Blue Cross commercial, BCN commercial, Medicare Plus Blue℠ and BCN Advantage℠. It reviews the structure and guidelines for ICD-10-CM, as well as several common conditions and how they’re coded, reflecting the 2023 coding updates. You’ll also be presented with examples and case studies for ICD-10-CM diagnosis coding. Search “icd“ to locate the course.

The goal of our provider training site is to enhance the training experience for health care providers and staff. Check out the dashboard regularly for announcements as we add more courses, including those with CME offerings.

To request access to the training site, complete the following steps:

1. Open the registration page.
2. Complete the registration. We recommend using the same email you use to communicate with Blue Cross for provider-related needs. This will become your login ID.
3. Follow the link to log in.

If you need assistance creating your login ID or navigating the site, contact ProviderTraining@bcbsm.com.