The Record

New on-demand training available

Action item

Visit our provider training site to find new resources on topics that are important to your role.

Provider Experience continues to offer training resources for health care providers and staff. Our on-demand courses can help you work more efficiently with Blue Cross Blue Shield of Michigan and Blue Care Network.

We recently added the following new learning opportunities:

CMS Star measures overview for 2023: This course is an overview of HEDIS^® quality measures that are also Medicare Star Ratings measures. Updated for 2023, the course has a new section about the CAHPS^® survey, tips for closing gaps, clarifications on quality measure requirements and assistance with coding and documentation.

HEDIS^® measures scenarios for 2023: This course shows you how to close quality gaps using the HEDIS^® tip sheets. You’ll learn the tips and tricks through a series of scenarios where you’ll help figure out why the office is seeing gaps in specific measures. The course has been updated for 2023.

These are both on-demand courses, so you can complete them at your own pace. To locate the courses, enter Star for the CMS Star measures course and HEDIS for the HEDIS measures course in the search box at the upper right corner of the training site.

Also, check out the dashboard on our provider training site, which can enhance the training experience for health care providers and staff. The site features announcements of new courses, including those with CME offerings.

If you don’t already have access to the training site, you can request it by completing the following steps:

Open the registration page.

Complete the registration. We recommend using the same email you use to communicate with Blue Cross for provider-related needs. This will become your login ID.

Follow the link to log in.

If you need assistance creating your login ID or navigating the site, contact ProviderTraining@bcbsm.com.

HEDIS^®, which stands for Healthcare Effectiveness Data and Information Set, is a registered trademark of the National Committee for Quality Assurance.

No portion of this publication may be copied without the express written permission of Blue Cross Blue Shield of Michigan, except that BCBSM participating health care providers may make copies for their personal use. In no event may any portion of this publication be copied or reprinted and used for commercial purposes by any party other than BCBSM.

*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2022 American Medical Association. All rights reserved.