Extended: Pilot program with TurningPoint to support patients’ musculoskeletal care

In March 2022, we started working with TurningPoint Healthcare Solutions LLC, an independent company, to offer the TurningPoint digital joint and spine pilot program.

This program will run through June 2023. It was originally scheduled to end in December 2022.

As a reminder, here are details about the program.

The TurningPoint digital joint and spine pilot program aims to help:

• Improve patient outcomes through early intervention before surgery and steer candidates to more conservative treatment options.
• Enhance the member experience by directing members to the next best step in their musculoskeletal care and, when needed, helping them determine where to seek care.

The program is available to Blue Cross Blue Shield of Michigan commercial members. Blue Cross will identify members who are candidates for this program, and TurningPoint will reach out to those members to encourage them to register for the program.

Members who engage with the program will complete an assessment through the TurningPoint Digital: Joint and Spine mobile app. Through their responses, TurningPoint will get an understanding of each member’s current treatment path or stage of treatment, which will enable TurningPoint to recommend next steps. In addition, the mobile app includes a library of physical therapy exercises that are developed by clinical experts and can help relieve members’ pain.

When a member who is engaged in this program requires a musculoskeletal procedure, less clinical review will be required because the member has already been working with TurningPoint.

There is no cost to members for this program.

If you have questions about this program, send them to umproviderconcerns@bcbsm.com.