Blue Cross begins using Quartet to help connect members with behavioral health providers

Blue Cross Blue Shield of Michigan is now using Quartet, an independent company, to assist our members who are seeking outpatient care for mental health or substance use disorders. This service, which is available at no extra cost to eligible members, is especially useful for people who are having difficulty locating and obtaining timely care from a behavioral health specialist in their area.

Effective July 1, 2023, Quartet will begin referring eligible members seeking outpatient treatment to behavioral health providers registered on Quartet’s online platform, based on their clinical specialty and their availability.

Quartet’s services will be available to the following adult members (18 years of age or older) who reside in Michigan:

• Fully insured Blue Cross commercial members
• Fully insured Blue Care Network commercial members
• All BCN Advantage℠ members
• Select Medicare Plus Blue℠ members

Joining the Quartet online platform

Quartet began reaching out to Blue Cross and BCN participating behavioral health providers in April to assist them in joining the Quartet platform. Participation is voluntary, and providers are still welcome to sign up. Through Quartet, a behavioral health provider can receive referrals, accept new patients, track the patient’s progress and access clinical assessments and other resources.

“We hope our behavioral health providers are encouraged to join and will see the value in this tool for both practitioners and patients,” said Dr. Amy McKenzie, vice president, Clinical Partnerships, and associate chief medical officer for Blue Cross. “We know that some of our members struggle to find the behavioral health care they need, and our relationship with Quartet is designed to help meet their needs.”

For more information

• To schedule a demo or sign up to be part of the Quartet platform, visit quartethealth.com/mental-health-providers** for more information.
• To learn more about Quartet’s guidelines and patient referral process, refer to the Quartet Care Navigation Platform: FAQ for behavioral health providers, which is also available on the following webpages:
• Blue Cross Behavioral Health on ereferrals.bcbsm.com. In the section titled For both Blue Cross commercial and Medicare Plus Blue members, look under the General resources heading.
• BCN Behavioral Health on ereferrals.bcbsm.com. Look under the Other resources heading.
• Secure Provider Resources on our provider portal (availity.com).** Click on the Member Care tab and then on Behavioral Health. Scroll downand look under the General Resources heading.
• Check out our new Quartet flyer, which has been posted on ereferrals.bcbsm.com and the Behavioral Health page on the Provider Resources site.

**Blue Cross Blue Shield of Michigan and Blue Care Network don’t own or control this website.

Quartet is an independent company contracted by Blue Cross Blue Shield of Michigan to provide behavioral health services for Blue Cross and BCN members.

Availity^® is an independent company that contracts with Blue Cross Blue Shield of Michigan and Blue Care Network to offer provider portal services.