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January 2023

User guide created to assist providers with importing medical records

EXL Health has created a user guide to assist health care providers with importing medical records into their portal. EXL is an independent company that contracts with Blue Cross Blue Shield of Michigan to conduct medical claim audits for Medicare Plus Blue℠ and Blue Cross commercial members.

No need to register

Providers, hospitals and facilities don’t need to register for an account to use the portal. They can use their facility name, letter reference key or email address to begin importing the requested medical records at exlhealthproviderportal.exlservice.com.**

Some features of EXL provider portal:

  • Provides upload confirmation
  • Records uploaded in real time
  • Enables multiple document types and audits to be included in single upload
  • Allows users to check status of audits

Training

Providers can get instructions needed for training staff on using the portal at exlservice.com/how-to-send-medical-records.**

Questions?

EXL is available to assist during any step of the process. Contact EXL by calling 1‑833-717-0378 and pressing “0” from 8 a.m. to 5 p.m. Eastern time Monday through Friday.

**Blue Cross Blue Shield of Michigan doesn’t own or control this website.

No portion of this publication may be copied without the express written permission of Blue Cross Blue Shield of Michigan, except that BCBSM participating health care providers may make copies for their personal use. In no event may any portion of this publication be copied or reprinted and used for commercial purposes by any party other than BCBSM.

*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2022 American Medical Association. All rights reserved.