AIM changed its name to Carelon

In March 2023, AIM Specialty Health^® changed its name to Carelon Medical Benefits Management.
The name change doesn’t affect how the company works with providers. For example:

• Carelon still manages authorizations for the services they managed before the name change.
• The company’s provider portal web address didn’t change and providers can access it:
• Through our provider portal (availity.com)**
• Directly at providerportal.com**
• The call center numbers are the same:
• Blue Cross Blue Shield of Michigan: 1-800-728-8008
• Blue Care Network: 1-844-377-1278
  A recorded message tells callers of the name change to Carelon Medical Benefits Management.

• Visitors to the AIM Clinical Guidelines** site and corporate webpage** are automatically redirected to a Carelon web address.
• Clinical decision letters and other communications have transitioned to display the Carelon Medical Benefits Management name and logo.

Note: This is a change only to the AIM Specialty Health name; there are no changes to the way providers submit prior authorization requests.

Carelon Medical Benefits Management (formerly known as AIM Specialty Health) is an independent company that contracts with Blue Cross Blue Shield of Michigan and Blue Care Network to manage authorizations for select services.

Availity^® is an independent company that contracts with Blue Cross Blue Shield of Michigan and Blue Care Network to offer provider portal services.

**Blue Cross Blue Shield of Michigan doesn’t own or control this website.