Change Healthcare portal created to help providers import medical records

Change Healthcare now offers eligible providers access to an online portal that allows the secure upload of requested medical records for the EquiClaim retrospective audits. EquiClaim is an independent company that provides auditing support for Blue Cross Blue Shield of Michigan and Blue Care Network conducting medical claim audits for our members.

As of January 2023, the portal allows for the submission of medical records only. Change Healthcare is working to expand the ability to upload other types of documents, such as appeals. The portal is protected health information-friendly and HIPPA compliant. It allows users to securely submit medical records to Change Healthcare at no cost to them.

Change Healthcare has an agreement with copy service vendor MRO that excludes providers from using the portal if they’re already in a contract with MRO.

How to register for the portal

Register for portal access using this link:**

• Select Medical Attachments when prompted on the Product & Services Selection page. Untick the solution on the left side.
• You’ll receive a confirmation page once you fill out the facility information; wait 5 to 6 business days for completion. You’ll receive a follow-up email with more steps to set a password for your secure account.

Portal instructions

You can access the Change Healthcare Attachments Solution at attachments.changehealthcare.com/payment-integrity.**

1. Enter the email address registered to account.
2. Click on the link for Payment Integrity on the bottom right corner of the page or select Payment Integrity from the Menu heading in the top left corner of the screen.
3. Enter the Case ID for the documents you’ll be uploading.
• Case ID can be found on the Medical Records Request letter.
• Case ID will be 12 characters in length.
4. Click on Add Files to select with documents to upload.
5. Click on Submit.

Questions?

If you have questions or need technical assistance, call 1-866-943-9579, option 1, from 8 a.m. to 4:30 p.m. Eastern time, Monday through Thursday. Please have your Tax Identification Number ready to provide to your support team member.

**Blue Cross Blue Shield of Michigan and Blue Care Network don’t own or control this website.