Blue Cross works with Quartet to connect behavioral health providers with members, starting July 1, 2023

Blue Cross Blue Shield of Michigan has contracted with Quartet, an independent company that offers an online care navigation solution. The company connects behavioral health providers with new patients through an online platform at no cost to the provider or patient.

We know that some of our members struggle to find the behavioral health care they need. Our relationship with Quartet is designed to help our members who are having difficulty obtaining timely care from a behavioral health specialist in their area access outpatient behavioral health services with an appropriate provider more quickly.

Starting July 1, 2023, Quartet will begin referring members seeking outpatient treatment to behavioral health providers registered on Quartet’s platform, based on their clinical specialty and their availability.

Quartet’s services will be available to the following adult members (18 years of age or older) who reside in Michigan:

• Fully insured Blue Cross commercial members
• Fully insured Blue Care Network commercial members
• All BCN Advantage℠ members
• Select Medicare Plus Blue℠ members

Through Quartet, a behavioral health provider can receive referrals, accept new patients, track the patient’s progress and access clinical assessments and other resources.

Joining the Quartet online platform

Beginning April 2023, Quartet will begin reaching out to Blue Cross and BCN participating behavioral health providers to assist them with joining the Quartet online platform. Participation is voluntary. We hope our behavioral health providers are encouraged to join and will see the value in this tool for both practitioners and patients.

Here’s how Quartet works

1. Quartet works with the provider to create a profile and get added to the platform.
2. Quartet matches members seeking outpatient behavioral health care to a provider based on their geographic location, treatment needs and preferences. Quartet can refer members to both in-person and virtual care.
3. Quartet sends a referral to the selected provider through the platform for a specific member.
4. The provider reviews and accepts or declines the referral.
5. When the provider accepts the referral, the provider contacts the member to schedule an appointment.

Please visit quartethealth.com/mental-health-providers** for more information, to schedule a demo or if you would like to sign up.

Quartet is an independent company contracted by Blue Cross Blue Shield of Michigan to connect Blue Cross and BCN members seeking outpatient behavioral health services with the appropriate behavioral health providers.

**Blue Cross Blue Shield of Michigan and Blue Care Network don’t own or control this website.