Reminder: Submitting claims for behavioral health services delivered through EAPs

Many companies offer their employees access to behavioral health care through employee assistance programs, or EAPs. Blue Cross Blue Shield of Michigan wants to remind our health care providers that if they provide behavioral health care services as part of one of these programs, there are different claim submission requirements to make sure that the claims are paid as part of the program.

How it works

• When members seek behavioral health care through an employee assistance program, they call New Directions Behavioral Health to get a list of health care providers who participate in the EAP network.
• The member then selects a health care provider who is in the network, and that health care provider receives an authorization from New Directions to provide EAP services for that member.
• That authorization contains information for the health care provider on how to submit for payment.

If you’re not part of the New Directions EAP network and would like to participate, you can go to ndbh.com** for more information.

New Directions is an independent company that manages behavioral health services for Blue Cross Blue Shield of Michigan.

**Blue Cross Blue Shield of Michigan doesn’t own or control this website.