Blue Cross Commercial Provider Manual has moved to our new provider portal

The Blue Cross Commercial Provider Manual has moved from Benefit Explainer to our new provider portal, Availity℠. Provider manual chapters are now offered as individual PDF documents, and have been redesigned and reorganized for a more intuitive and user-friendly experience.

How to access the manual

If you have access to our new provider portal:

1. Log in availity.com.**
2. Click on  Payer Spaces on the Availity menu bar.
3. Click on the BCBSM and BCN logo.
4. Click on Provider manuals on the Resources tab.

You can also access the provider manual from our Secure Provider Resources page:

1. Click on Secure Provider Resources (Blue Cross and BCN) on the Resources tab.
2. Click on Provider manuals in the Easy Access panel.

Adding resources to My Favorites

Click on the heart next to Provider manuals on the Resources tab to create a shortcut in the My Favorites drop-down list on the Availity menu bar. You can also do this to add the Secure Provider Resources page to your My Favorites list. See the screenshots below for details.

If you don’t yet have access to our new provider portal, follow these steps:

• Log in to Provider Secured Services.
• Click on Provider Manuals under the More provider publications and resources column on the right side of the screen.
• Click on Blue Cross Commercial Provider Manual.

Important: Access to Provider Secured Services will be ending June 21, 2022. We strongly advise registering for Availity Essentials** immediately to ensure continued access to provider materials.

How to use the new provider manual

Provider manual chapters have been redesigned for a more appealing, user-friendly experience, but the content within each chapter remains the same.

The biggest change you’ll notice is how the chapters are presented — they’ve been reorganized to make it faster and more intuitive to find the information you need.

On the Blue Cross Commercial Provider Manual webpage, you’ll see a table with topics listed on the left, and a description of the information contained within each topic on the right. To view chapters listed under a topic, simply click on a chapter name.

Additional features

At the top of the Blue Cross Commercial Provider Manual webpage are three bullets with links to help you use the manual.

How to use the provider manual

• Click on About the Blue Cross Commercial Provider Manual for helpful hints on using the provider manual.

Finding something in the manual

• Click on Blue Cross Commercial Provider Manual – Entire Manual for Searching to view or search the entire manual. A PDF will open that contains all the chapters of the manual displayed in alphabetical order.

What's changed in the manual

• Click on Changes to the manual to view a list of recent changes made to the provider manual.

Need help?

For information on getting started with Availity, finding resources and accessing training, refer to the Welcome to Availity newsletter or the Welcome to Availity webpage.**

• If you need help with registering for or using Availity, call 1-800-AVAILITY (282-4548).
• If you have questions about specific claims, patient eligibility or benefits, contact Provider Inquiry.

Questions or suggestions about the provider manual can be sent to ProviderManuals@bcbsm.com.

Availity is an independent company that contracts with Blue Cross Blue Shield of Michigan and Blue Care Network to offer provider portal services.

**Blue Cross Blue Shield of Michigan and Blue Care Network don’t own or control this website.