Health care providers in state’s East, Mid and Southeast regions can use new email address to reach provider consultants

Blue Cross Blue Shield of Michigan and Blue Care Network want to make it easier and simpler for you to reach a provider consultant when you need to escalate a provider inquiry. To this end, health care providers in the East, Mid and Southeast regions now have a new email address to use: petcontactus@bcbsm.com.

“Pet” in the email address above stands for Provider Engagement & Transformation, or PET. It signifies that consultants want to engage with you and help ease, or transform, the way you do business with us.

When you send an email to this new email address, be sure to include the following information:

• Your name
• Phone number
• National Provider Identifier
• Provider or facility type (for example: primary care provider, cardiologist, skilled nursing facility or physical therapist)
• Reference number from call with Provider Inquiry
• A detailed description of your issue or question

Your issue will be assigned to the appropriate provider consultant, and you’ll receive status updates as your issue is resolved.

The first step in resolving a question you may have continues to be contacting Provider Inquiry for any claim or benefit question. The new email address is for use when your issue isn’t resolved through Provider Inquiry.

Providers in the West and Upper Peninsula regions should continue to contact their assigned consultant directly if Provider Inquiry can’t solve their claim or benefit issue. Have the Provider Inquiry reference number available when contacting a West or U.P. provider consultant as follows:

1. Go to bcbsm.com/providers.
2. Click on Help.
3. Click on Contact us.
4. Use the Select a plan type drop-down menu to select the line of business (Blue Cross Blue Shield of Michigan, Blue Care Network, Vision provider or Dental provider).
5. Use the Select a topic drop-down menu to select Provider consultants.