The Record

Designate Availity administrator and ensure access to e-referral and Health e-Blue tools within Availity

Action item
Your Availity^® administrator needs to set up access to e-referral and (if appropriate) Health e Blue℠ to ensure users can access these tools through Availity Essentials. Here’s how these tools are used:

The e-referral tool is used to submit requests for referrals and authorizations.
The Health e-Blue tools provide patient health reporting on conditions, treatment opportunities, pharmacy claims, diagnosis gaps and more.

Each organization (office, practice or facility) must have at least one Availity administrator. Administrators handle access for other Availity users; users can’t set up their own access. The provider alerts we’ve linked to below describe how to identify the Availity administrator for your organization.

Be sure your Availity administrator sets up access to these tools for all users who need to obtain information for patients who have coverage through Blue Cross Blue Shield of Michigan and Blue Care Network.

If your Availity administrator doesn’t take action, users of these tools won’t be able to access them through Availity and may receive error messages when they try.

Setup instructions
To view step-by-step setup instructions for Availity administrators, see the following provider alerts:

The following videos also show the setup steps:

Additional information

See the Welcome to Availity special edition newsletter to learn more about Availity.

Availity is an independent company that contracts with Blue Cross Blue Shield of Michigan and Blue Care Network to offer provider portal services.

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