The Record

Important updates to training courses; new on-demand training available

Action item
Visit our provider training site to find important updates to existing training and new resources on topics that are important to your role.

In support of Blue Cross Blue Shield of Michigan and Blue Care Network’s transition to a new provider portal, Availity^®, Provider Experience has updated many of its existing training courses with new screen examples and steps to align with the change. To access these courses, follow the steps at the end of this article.

Availity
For training related to our new provider portal, go to the Availity Get Up to Speed with Training webpage designed specifically for Blue Cross and BCN. This page provides you with the latest dates and times for Blue Cross- and BCN-specific webinars. You can register for the webinars, download handouts and view webinar recordings from this website by clicking on the link and signing into Availity.

For more information about Availity, see the following articles in this issue of The Record:

Training resources from Provider Experience
Provider Experience also continues to offer training resources for health care providers and staff. On-demand courses are designed to help you work more efficiently with Blue Cross and BCN.
We recently added the following new learning opportunity:

Risk adjustment review recorded webinar — This lunch and learn webinar shares new information on documentation and coding of common and challenging diagnoses. Topics include a review of risk adjustment and hierarchical condition categories.

Our provider training site is available to enhance the training experience for health care providers and staff. To request access, complete the following steps:

Open the registration page.

Complete the registration. We recommend using the same email you use to communicate with Blue Cross for provider-related needs. This will become your login ID.

Follow the link to log in.

If you need assistance creating your login ID or navigating the site, contact ProviderTraining@bcbsm.com.

Availity is an independent company that contracts with Blue Cross Blue Shield of Michigan and Blue Care Network to offer provider portal services.

No portion of this publication may be copied without the express written permission of Blue Cross Blue Shield of Michigan, except that BCBSM participating health care providers may make copies for their personal use. In no event may any portion of this publication be copied or reprinted and used for commercial purposes by any party other than BCBSM.

*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2021 American Medical Association. All rights reserved.