Our self‑service tools can help you find answers to your questions

We encourage our provider community to use our self-service tools to avoid long wait times to reach a representative.

Blue Cross Blue Shield of Michigan is committed to helping you become more knowledgeable about such topics as claims, benefits, authorizations, referrals and medical policy.

When you contact Provider Inquiry, you have an opportunity to interact with our automated system before speaking with a service representative. We urge you to take advantage of that useful option.

Additional self-service tools include web-DENIS, Provider Secured Services, online provider manuals and ereferrals.bcbsm.com.

Here’s an overview of key resources:

Need contact information?

Eligibility and benefits:
Eligibility precertification and preauthorization contacts

Claims:
Claims submission and status contacts

Main contact page:
Contact Us

Have a question about authorizations and referrals?

Visit ereferrals.bcbsm.com before contacting Provider Inquiry. Select the Blue Cross or BCN tab. You’re likely to find your questions answered at this comprehensive site.

Have a medical policy question?

Check out our online provider manuals in one of two ways:

• After logging in as a provider at bcbsm.com, click on Provider Manuals in the lower right section of the page, or
• From the homepage of web-DENIS, click on Provider Manuals at the left.

Other resources

• Click on BCBSM Provider Publications and Resources and then Newsletters & Resources while in web-DENIS or BCN Provider Publications and Resources for a wealth of information.
• Blue Cross and BCN Provider Systems and Web Resources flyer