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August 2022

New collections vendor for FEP claims

Effective July 1, 2022, Blue Cross Blue Shield of Michigan began contracting with a new collections company, GB Collects, for Blue Cross and Blue Shield Federal Employee Program® claims.
GB Collects handles collections cases that were created on or after July 1. Collections cases that were created on or before June 30 will be handled by Windham Professionals.

As a reminder, we communicated in a provider alert and in a May Record article that GB Collects began handling collections for other Blue Cross commercial claims on April 1, 2022.

GB Collects and Windham Professionals are independent companies that provide collections services for Blue Cross commercial and BCN commercial claims.

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*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2021 American Medical Association. All rights reserved.
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and
independent licensees of the Blue Cross and Blue Shield Association.