Reminder: On‑demand training available

Provider Experience continues to offer training resources for health care providers and staff. We’ve posted recordings of webinars previously delivered this year, along with video and e-learning modules on specific topics, on our provider training site. Our on-demand courses are designed to help you work more efficiently with us.

As previously communicated in The Record, we launched our new provider training site to enhance your training experience. Watch this video for an overview of the site’s features.
Our newest resources include:

• Website navigation tips video — Helps you locate key areas on the new provider training website.
• Medicare Star Ratings video series — Discusses closing gaps and the importance of creating positive patient experiences. For more information, see “New e-learning training videos focus on Medicare Star Ratings,” also in this issue.
• 2021 lunch and learn webinar recordings — Includes previous sessions with updated information on risk adjustment documentation and coding of common challenging diagnoses. For more information see “Lunch and learn webinars for physicians and coders focus on risk adjustment, coding,” also in this issue.

As you may have read previously, training courses and materials from 2019 through 2021 have moved from BCBSM Provider Training and BCN Learning Opportunities to the new training site. To request access, follow these steps:

• Open the registration page.
• Complete the registration. We recommend using the same email you use to communicate with Blue Cross Blue Shield of Michigan for provider-related needs. This will become your login ID.
• Follow the link to log in.

If you need assistance creating your login ID or navigating the site, contact ProviderTraining@bcbsm.com.