We’re developing a provider satisfaction survey with TurningPoint

Blue Cross Blue Shield of Michigan and Blue Care Network are working with TurningPoint Healthcare Solutions, LLC to develop a health care provider satisfaction survey.

TurningPoint will send the survey to providers who have submitted authorization requests for musculoskeletal procedures and related services. The survey will give these providers the opportunity to provide feedback on the TurningPoint musculoskeletal surgical quality and safety management program.

TurningPoint will send the survey via email by the end of the year.

We’ll communicate the distribution timeline for the surveys in future provider communications.

As a reminder, TurningPoint manages authorizations for orthopedic, pain management and spinal procedures for the following:

• Blue Cross commercial** — All fully insured groups, select self-funded groups and all members with individual coverage
• Medicare Plus Blue℠ members
• BCN commercial members
• BCN Advantage℠ members

**To determine whether you need to submit prior authorization requests for Blue Cross commercial members, see the document titled Determining whether Blue Cross commercial members require prior authorization for musculoskeletal surgeries and related procedures.