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October 2021

Reminder: On‑demand training available

Action item
Visit our provider training site to find resources on topics that are important to your role.

Provider Experience continues to offer resources for health care providers and staff on our provider training website. We’ve posted recordings of webinars previously delivered this year, along with video and e-learning modules on specific topics. The on-demand courses are designed to help you work more efficiently with us.

Our newest resources include:

  • AIM Preauthorization Program Overview — This updated video gives an overview of the Blue Cross Blue Shield of Michigan and Blue Care Network preauthorization program managed by AIM Specialty Health® .
  • Blue Cross Physician Choice PPO — This video was previously on the BCBSM Provider Training page in Provider Secured Services and gives an overview of the plan.
  • Medicare Advantage risk adjustment program — These training modules focus on topics that include clinical criteria, medical documentation and coding guidelines. The first three modules are Commercial CDI alert, Major depressive disorder and Telehealth and telemedicine visits.
  • CMS Star Measures Overview — This video course discusses closing gaps and the importance of creating positive patient experiences. This activity has been approved for AMA PRA Category 1 Credit™. Licensed doctors and nurses interested in earning credit must complete all 13 lesson modules and submit a course evaluation.
  • 2021 lunch and learn webinar recordings — Chronic Kidney Disease is the newest topic added to the series that focuses on risk adjustment documentation and coding of common challenging diagnoses.

Training courses and materials from 2019 through 2021 that are still current have moved from BCBSM Provider Training and BCN Learning Opportunities to the new training site. To request access, complete the following steps:

  1. Open the registration page.
  2. Complete the registration. We recommend using the same email you use to communicate with Blue Cross for provider-related needs. This will become your login ID.
  3. Follow the link to log in.

To learn more about the provider training site experience, watch this video. If you need assistance creating your login ID or navigating the site, contact ProviderTraining@bcbsm.com.

No portion of this publication may be copied without the express written permission of Blue Cross Blue Shield of Michigan, except that BCBSM participating health care providers may make copies for their personal use. In no event may any portion of this publication be copied or reprinted and used for commercial purposes by any party other than BCBSM.

*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2020 American Medical Association. All rights reserved.
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and
independent licensees of the Blue Cross and Blue Shield Association.