Our e‑learning video series can help you create positive patient experiences and boost Medicare Star Ratings

As you read in the October Record, our e-learning videos — designed for office staff responsible for closing gaps related to Medicare Star measures — launched Aug. 15. The video series addresses the importance of creating positive patient experiences as part of your efforts to close gaps in care.

Topics include:

• Clarifications on quality measure requirements
• Assistance with coding and documentation
• Tips for closing gaps
• Current information about HEDIS^® quality measures, many of which are also Medicare Star Ratings measures
• The Consumer Assessment of Healthcare Providers and Systems and Health Outcomes Survey

The video series has been approved for AMA PRA Category 1 Credit™. It’s available on our provider training site.

Access to the site differs slightly for new and existing users:

• New users must register here.  
• Existing users can log in here.

Log in to access the module in the course catalog under Quality management or by entering “Star” in the search box at the top of the screen.

Watch this video to learn more about the provider training site. If you need assistance creating your login ID or navigating the site, email ProviderTraining@bcbsm.com. 

HEDIS^®, which stands for Healthcare Effectiveness Data Information Set, is a registered trademark of the National Committee for Quality Assurance.