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November 2021

Clarification: Contacting Provider Inquiry

In the October Record, we ran an article stating that if you’re experiencing claims issues, you should contact Provider Inquiry before calling your provider consultant. This information is correct. However, we’ve made a slight adjustment to the first section of the article and are reprinting the changed area below (new information bolded in the excerpt below):

To speak with a Provider Inquiry representative, call one of the following phone numbers from 8:30 a.m. to noon and 1 to 5 p.m. Monday through Friday:

  • Professional providers – 1-800-344-8525
  • Facility providers  ̶  1-800-249-5103
  • Dental, hearing and vision providers  ̶  1-800-482-4047
  • Medicare Advantage providers  ̶  1-866-309-1719

If you don’t think your issue has been satisfactorily resolved, ask the representative to escalate your inquiry to our help desk in Provider Inquiry.

The October Record article has been updated to reflect this change.

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