Check for messages in e‑referral to finalize your pending requests

You can help us complete the processing of your requests for authorization — and improve turnaround time — by checking the e-referral system for messages and responding quickly. We may reach out to you using the Case Communication feature in e-referral for additional information, including clinical documentation, that we need to process your requests.

Refer to the e‑referral User Guide sections about case communication for instructions.