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July 2021

New on‑demand training available

Action Item
Visit our new provider training site to find resources on topics that are important to your role.

Provider Experience continues to offer training resources for health care providers and staff, along with a new provider training site.

New resources

We’ve posted recordings of webinars previously delivered this year. In addition, video and eLearning modules are available on specific topics. The on-demand courses are designed to help you work more efficiently with Blue Cross Blue Shield of Michigan and Blue Care Network.

Here’s a list of the newest resources:

  • Evaluation and management guidelines for 2020 and beyond. This eLearning video reviews general coding and documentation requirements, evaluation and management guideline requirements and coding scenario examples.
  • HCPCS and revenue code combinations for facility claims. This eLearning course teaches participants how to use the look‑up tools that help providers match HCPCS and CPT codes with the correct revenue codes for facility claims.
  • Home Health Care Services Overview webinar. This webinar recording reviews the CareCentrix® home health care authorization program and provider portal.
  • RBCE/MCG Self‑Service user videos. This series of videos demonstrates the steps for using the RCBE/MCG Self‑Service Tool to enroll new practitioners, modify status within your organization and make updates to practitioner affiliation.

New provider training site

Last month, we announced our new provider training site to enhance the training experience for health care providers and staff.

Active training courses and materials from 2019 through 2021 have moved from BCBSM Provider Training and BCN Learning Opportunities to the new training site. To request access, complete the following steps:

  1. Open the registration page.
  2. Complete the registration. We recommend using the same email you use to communicate with Blue Cross for provider‑related needs. This will become your login ID.
  3. Follow the link to the login page.

To learn more about the provider training site, watch this video that guides you through the experience. If you need assistance creating your login ID or navigating the site, contact ProviderTraining@bcbsm.com.

No portion of this publication may be copied without the express written permission of Blue Cross Blue Shield of Michigan, except that BCBSM participating health care providers may make copies for their personal use. In no event may any portion of this publication be copied or reprinted and used for commercial purposes by any party other than BCBSM.

*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2020 American Medical Association. All rights reserved.
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and
independent licensees of the Blue Cross and Blue Shield Association.