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February 2021

CAHPS research offers insights into improving the patient experience

Research from the Consumer Assessment of Healthcare Providers and Systems, or CAHPS®, survey can help providers better understand their Medicare patients’ needs and expectations. The Centers for Medicare & Medicaid Services annually compiles findings about improving the patient experience and understanding health outcomes through this survey.

You can access reports, articles and case studies through the Research on Improving the Patient Experience page** of the Agency for Healthcare Research and Quality website.

Check out the CAHPS survey tip sheet to learn more about why this annual survey is important, how it’s conducted, what questions are asked and ways you can successfully address care opportunities for patients.

**Blue Cross Blue Shield of Michigan doesn’t own or control this website.

No portion of this publication may be copied without the express written permission of Blue Cross Blue Shield of Michigan, except that BCBSM participating health care providers may make copies for their personal use. In no event may any portion of this publication be copied or reprinted and used for commercial purposes by any party other than BCBSM.

*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2020 American Medical Association. All rights reserved.
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