Blue Cross will provide physical therapy benefits for GM hourly employees under group number 83200

Effective Jan. 1, 2022, Blue Cross Blue Shield of Michigan will administer outpatient physical therapy benefits to GM hourly populations under group number 83200. TheraMatrix will no longer be the outpatient physical therapy provider for this group. 

Members will receive new ID cards in the mail with updated phone numbers so they can contact Customer Service if they have questions. Benefits and coverage will remain the same. Outpatient physical therapy and benefits don’t require a prior authorization. Nonparticipating providers aren’t covered.

On and after Jan. 1, 2022, contact Blue Cross if you have benefit and claims questions. You can also log in to Provider Secured Services to review benefits and submit claims. If you have questions, call Provider Relations and Servicing at the number on the back of the card or one of the following phone numbers:

• Physicians and other professional providers: 1-800-344-8525
• Hospital and facility providers: 1-800-249-5103

For processing or if you have questions about claims dated Dec. 31, 2021, and older, contact TheraMatrix at 1-888-638-8786 or theramatrix.com.** Theramatrix is an independent company that Blue Cross had contracted with to provide physical therapy services.

**Blue Cross Blue Shield of Michigan doesn’t own or control this website.