December 2021

Provider Experience delivers new on-demand training resources

Action item
Visit our provider training site to find helpful resources. Details on accessing the site can be found below.

Our online, on-demand, provider training courses are designed to help you work more efficiently with Blue Cross Blue Shield of Michigan and Blue Care Network.

The newest resources include:

Claims Attachment Process video. This updated video guides you through the process of identifying services that need documentation, locating the Medical Record Routing Form and using it to correctly submit medical records or documentation.
E-referral tutorials. We’ve made updates to several modules within the series. Tutorials review how to perform major tasks in the e-referral tool to manage referrals and authorizations. This series has moved from ereferrals.bcbsm.com to our new provider training site.
2021 lunch and learn webinar recordings. The newest topic added to the series, Updates for 2022 ICD-10 CM codes, reviews key changes for the ICD-10 CM codes and guidelines.

To request access to our training site, follow these steps:

Open the registration page.
Complete the registration. We recommend using the same email you use to communicate with Blue Cross and BCN for provider-related needs. This will become your login ID.
Follow the link to log in.

If you need assistance creating your login ID or navigating the site, contact ProviderTraining@bcbsm.com.

No portion of this publication may be copied without the express written permission of Blue Cross Blue Shield of Michigan, except that BCBSM participating health care providers may make copies for their personal use. In no event may any portion of this publication be copied or reprinted and used for commercial purposes by any party other than BCBSM.

*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2020 American Medical Association. All rights reserved.