August 2021

New on‑demand resources available on our provider training site

Action item

Visit our new provider training site to find resources on topics that are important to your role.

Provider Experience continues to offer training resources for health care providers and staff. Our on‑demand courses are designed to help you work more efficiently with us.

Our newest resources include:

Updated Benefit Explainer course — Shows you how to verify benefits, check out‑of‑pocket costs and view other key benefit information
Knowledge Center — A repository of learning resources organized by categories, and includes job aids, “quick guides” and website support documents

You’ll also find:

Recordings of webinars previously presented this year
Video and e‑learning modules on specific topics

As previously communicated in The Record, we launched our new provider training site in June to enhance your training experience. Watch this video for a preview of the site’s features.

Training courses and materials from 2019 through 2021 have moved from BCBSM Provider Training and BCN Learning Opportunities to the new training site. To request access, complete the following steps:

Open the registration page.
Complete the registration. We recommend using the same email you use to communicate with Blue Cross Blue Shield of Michigan for provider-related needs. This will become your login ID.
Follow the link to log in.

If you need assistance creating your login ID or navigating the site, email ProviderTraining@bcbsm.com.

No portion of this publication may be copied without the express written permission of Blue Cross Blue Shield of Michigan, except that BCBSM participating health care providers may make copies for their personal use. In no event may any portion of this publication be copied or reprinted and used for commercial purposes by any party other than BCBSM.

*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2020 American Medical Association. All rights reserved.