Using telehealth to help close patient gaps in care

Many health care providers are using telehealth to provide care to sick patients. But did you know that you can also use telehealth to help meet your patients’ preventive care needs and provide treatment for patients with chronic conditions?

To help you understand how telehealth can assist you in closing gaps in your patients’ care, we created the Telehealth Summary of 2020 HEDIS^® Measures.** This document summarizes how you can use telehealth for prevention and screening, care coordination, diabetes care and services for cardiovascular, respiratory, musculoskeletal and behavioral health conditions, among others.

Using this document can help you meet the requirements for HEDIS measures and the Centers for Medicare & Medicaid Services star measures. In addition, the tips offered in this document can help eligible health care providers increase their performance in the Blue Cross Blue Shield of Michigan and Blue Care Network 2020 Quality Rewards program.   

Here’s how to find the Telehealth Summary of 2020 HEDIS^® Measures:

1. Log in as a provider at bcbsm.com.
2. Click on BCBSM Provider Publications and Resources.
3. Click on Newsletters & Resources.
4. Click on Clinical Quality Corner.

Other resources
Here are some other helpful resources:

• HEDIS, star and pharmacy measure tip sheets are available on the Clinical Quality Corner webpage. Follow the navigation instructions described above.
• The 2020 Quality Measure Description document is available in the Resources section of Health e‑Blue℠.
• The 2020 Quality Rewards Booklet is available in the Resources section of Health e‑Blue℠.
• Learn more about telehealth by clicking on the provider tab at bcbsm.com/coronavirus or logging in as a provider at bcbsm.com and clicking on Coronavirus (COVID-19).

**HEDIS^®, which stands for Healthcare Effectiveness Data and Information Set, is a registered trademark of the National Committee for Quality Assurance, or NCQA.