November 2020

ER follow-up care resources for FEP members

When patients are discharged after a visit to the emergency room, they’re encouraged to follow up with their primary care physician or mental health specialist, as appropriate. However, some patients don’t have a primary care physician or mental health specialist. So, to encourage Blue Cross and Blue Shield Service Benefit Plan members to schedule follow-up appointments, the Federal Employee Program^® offers additional resources.

The table below contains contact information available to FEP members to assist them with coordinating follow-up care and managing their condition.

Resource	Contact information
New Directions Behavioral Health: Behavioral health case management services for mental health and substance use disorder	Phone: 1-800-342-5891
24/7 Nurse Line: General questions about health issues or where to go for care	Phone: 1-888-258-3432 Online: www.fepblue.org/myblue
Coordinated Care Program: Helps patients and caregivers manage health conditions	Phone: 1-800-775-2583
Telehealth services: FEP members can speak to a board-certified doctor or a licensed behavioral health specialist by phone or online	Phone: 1-855-636-1579 Online: www.fepblue.org/telehealth
Customer Service: For assistance finding a Preferred provider in the member’s area	Phone: 1-800-482-3600 Online: www.fepblue.org/provider

For additional information about benefits and available support, FEP members can visit www.fepblue.org or call Customer Service at 1-800-482-3600.

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*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2019 American Medical Association. All rights reserved.