Help FEP members avoid emergency room costs for non‑emergency care

Emergency rooms are an important part of our health care system but can be costly.  When members choose the right level of care, they save time and out-of-pocket costs.

FEP members’ choices for care

The Federal Employee Program^® provides care choices for members in multiple settings. Members can speak to a health care provider by phone, online or in person.

Print and distribute the Know Where to Go guide to FEP Service Benefit Plan members to help them decide which level of care is best suited for their health care needs. The guide also provides information on a member’s copayment for each benefit option.

If members have questions about their care options, they can call Customer Service at 1-800-482-3600.