e-referral upgrades coming in February

We’re enhancing the e-referral system to make it easier for you to use. The enhancements are scheduled for mid-February 2020 and include:

• The ability to flag referrals and authorizations that you need to follow up on or monitor for any reason. Each Details page will include a My List check box. Selecting the box adds it to My List and displays a flag next to the record in Search results and on the Home page. When you deselect the box, the record will no longer be flagged or included in My list. You’ll be able to flag up to 150 cases.
• A new feature in the My List page and the Case Communications panel that lets you see if you have read a specific incoming communication. Unread communications will display a blue dot on the envelope icon. Once read, the icon will change to just the envelope.

To learn more about these changes, attend one of our upcoming Learning to use the New Features of e-referral webinars:

• Tuesday, Jan. 21, 10 to 10:30 a.m.
• Thursday, Jan. 23, 1 to 1:30 p.m.
• Tuesday, Jan. 28, 2 to 2:30 p.m.
• Wednesday, Jan. 29, 11 to 11:30 a.m.
• Tuesday, Feb. 4, 10 to 10:30 a.m.
• Thursday, Feb. 6, 1 to 1:30 p.m.

The e-referral User Guide (PDF) and e-Learning modules will be updated on the Training Tools page of ereferrals.bcbsm.com to reflect these changes. Watch ereferrals.bcbsm.com for the latest updates and information.