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January 2020

Provider Outreach is now Provider Engagement and Transformation

Provider Outreach has been renamed Provider Engagement and Transformation. The department, which includes our provider consultants, will continue to provide education on Blue Cross Blue Shield of Michigan and Blue Care Network processes and programs.

“Our team’s primary focus is on building and maintaining a strong provider network,” said Donna LaGosh, director, Provider Engagement and Transformation for the East, Mid-Michigan and Southeast regions.

David Brown, director, Provider Engagement and Transformation for the West Region, agrees. “Consultants help introduce providers to new programs and help providers have a successful relationship with Blue Cross and BCN,” Brown said.

Over the next few months, we’ll be changing the language to Provider Engagement and Transformation in our provider manuals and on our websites. But don’t worry: our provider consultants are still available to help with your education needs.

If you need a reminder on where to find the information you need, see the article, Reminder: Here’s how to find help, also in this issue.

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