We’re here for you — virtually

We recognize this has been a challenging year. Although we’ve been unable to meet with you in person for the last several months, Blue Cross Blue Shield of Michigan and Blue Care Network’s provider consultants continue to work hard to assist health care providers virtually.

Our consultants continue to be available to help meet your education and training needs, and to help clarify medical policy and contract information. We encourage you to use our self-service tools and Provider Inquiry phone numbers when you need help with claims. When your issue isn’t resolved through these channels, contact your consultant and provide the reference number given to you by the Provider Inquiry representative.

We also offer individualized training as needed, but keep in mind that we offer information on a wide range of topics on our Provider Training and Leaning Opportunities sites.

To learn more about what we offer to all providers, log in to Provider Secured Services and follow these steps:

For Blue Cross

• Click on BCBSM Provider Publications and Resources.
• Clickon BCBSM Newsletters and Resources.
• Click on Provider Training in the left navigation.

For BCN

• Click on BCN Provider Publications and Resources.
• Click on Learning Opportunities.

While we continue to make virtual visits, we’ll consider an in-person visit if your need is urgent. You can request a visit by calling your consultant. The consultant will share our requirements for a safe, in-person meeting.

See our flyer for Blue Cross and BCN contact information plus more details about the role of your provider consultant.