September 2019
We’re making changes to increase security on Provider Secured Services, effective Sept. 12
Your online security is important to us, so we’re making some changes to Provider Secured Services to help make your information and transactions more secure.
The following changes will go into effect Sept. 12:
- Your user ID will be deactivated after 90 days of inactivity.
- We’ll maintain a password history of six passwords. When you change your password, it must be different from your previous six passwords.
- Password length is changing to a minimum of eight characters.
- New passwords must contain at least one:
- Number
- Upper case letter
- Lower case letter
- Special character
- Your password can’t be the same as your user ID.
- You’ll need to change your password every 60 days. The system will prompt you when it’s time to do so.
Signing in after Sept. 12
Users will be able to sign on with their current passwords after we make our security changes.
How to restore access if your user ID has been disabled
Your user ID will be disabled if you enter your password incorrectly three times. To re-enable your ID, you must answer your security questions accurately. If you answer them wrong three times, the account will be locked, and you’ll need to call the Web Support Help Desk to unlock your ID.
You can reach the Web Support Help Desk at 1-877-258-3932 from 8 a.m. to 8 p.m. Monday through Friday.
If your account has been deactivated
We’ll have a new process for restoring access to an account that’s been deactivated.
Complete and fax the Provider Secured Services ID Reassignment form to us. Directions for faxing it are on the form.
Questions?
If you have questions or have trouble logging in, call the Web Support Help Desk at 1-877-258-3932.
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