Gain office efficiencies by encouraging patients to use the Blue Cross mobile app

When our members actively use their health plan account’s app, they’re more prepared when they need to communicate with you and receive care. It can save doctors and office staff time with fewer patient inquiries and follow-up calls.

A small amount of encouragement from you can make a big difference in increasing patient engagement with this useful tool.

Order the toolkit to get started

The Blue Cross mobile app awareness toolkit can help you spread the word to patients about the conveniences of using the app. The kit includes postcards, an acrylic stand that holds the postcards and a poster to display in your lobby or exam rooms. If you already have a kit, you can order just posters and postcards using the Mobile app supplies order form.

What’s great about the app

Blue Cross Blue Shield of Michigan and Blue Care Network members can access the app right from your office to securely connect to their personal online account.

This immediate access to their account allows the member to:

• Provide their virtual member ID card for services.
• Check copayment amounts.
• Help doctors and office staff verify current prescriptions (if they have pharmacy coverage).

The app also gives patients the tools they need — without having to call you — when they want to:

• Confirm specialists are in our network.
• Verify the status of referrals and authorizations.
• Check what’s covered.
• Review their explanation of benefits to pay bills.

Use the Mobile app supplies order form to order your toolkit today and start spreading the word.