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June 2019

Gain insights about your patients from CAHPS research on improving the patient experience

The Centers for Medicare & Medicaid Services can help providers better understand their Medicare patients’ needs and expectations through information gleaned from the Consumer Assessment of Healthcare Providers and Systems, or CAHPS, survey.

CMS annually compiles survey findings as part of an effort to improve the patient experience and better understand health outcomes. Results from the CAHPS survey, developed by the Agency for Healthcare Research and Quality, contribute to the CMS star ratings system.

You can learn more about the CAHPS survey and how the survey can be used to improve the patient experience by clicking here. Also, be sure to check out the CAHPS survey tip sheet to find out why this annual survey is so important, how it’s conducted, what questions are asked and ways you can address care opportunities for patients.

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