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August 2019

Save the date: You’re invited to a Stars Premiere event near you

This year, Blue Cross Blue Shield of Michigan’s Quality and Provider Education team and the Customer Experience team are inviting you to a special production called the Stars Premiere.

Don’t miss this opportunity to join us to hear about and experience the latest and greatest ideas for providing exceptional patient experiences. The event will include information about the Medicare Star Rating System, HEDIS® measures,** the Health Outcomes Survey and much more.

The Stars Premiere will be held in theaters around the state. When you attend, you can earn Continuing Education Unit credits and participate in a highly engaging 90 minutes of conversation and activities. We’ll also include important information about closing gaps in care immediately following the event. Plus, you’ll be able to take away tools and tips designed to help your office improve patient satisfaction.

What to expect

You’ll be able to choose from either the 8 a.m. or 11 a.m. session, depending on your area of interest. There will be morning refreshments and movie popcorn. The schedule of events is:

  • 8 a.m. session
    • 8 to 9:30 a.m.: Patient experience and satisfaction session for physicians, office managers and other patient experience leaders
    • 9:30 to 10:45 a.m.: HEDIS, HOS and Star Rating System update session for physicians, office managers and other staff who work to close gaps in care
    • Note: Arrive at 7:30 a.m. for refreshments.
  • 11 a.m. session
    • 11 a.m. to noon: ICD–10 for coders, billers and others interested in coding
    • Note: Arrive at 10:45 a.m. for refreshments.

It will also be displayed on the provider explanation of payment or electronic 835 as well as the member’s explanation of benefits.

Locations and registration

Tentative dates and locations (subject to change) are below. To register, click on the links. The theater names and addresses will be included in the September Record. Note: You won’t be able to register until Aug. 1.

**HEDIS®, which stands for Healthcare Effectiveness Data and Information Set, is a registered trademark of the National Committee for Quality Assurance.

No portion of this publication may be copied without the express written permission of Blue Cross Blue Shield of Michigan, except that BCBSM participating health care providers may make copies for their personal use. In no event may any portion of this publication be copied or reprinted and used for commercial purposes by any party other than BCBSM.

*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2018 American Medical Association. All rights reserved.
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and
independent licensees of the Blue Cross and Blue Shield Association.