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November 2018

We’ve made enhancements to PARS

We’re expanding our self-service offerings to help meet your business needs. This includes a change to the Provider Automated Response System, known as PARS.

Effective Nov. 1, 2018, providers will have the ability to receive benefits and eligibility information for infusion therapy when selecting the following practices:

  • General practice
  • DME
  • Pediatrics
  • Other services

Simply say “infusion” to receive benefits and eligibility information. After hearing the benefits, you’ll have the opportunity to speak to a live servicing agent.

Using PARS is:

  • Quick — Inquiry is answered within a few minutes.
  • Convenient — It’s available 24 hours a day, seven days a week.
  • Personalized — Caller controls the information he or she wants to hear or skip.
  • Accurate — Receipt of a fax or email provides documentation of the information received on a given day.

PARS provides information for:

  • Blue Cross Blue Shield of Michigan and Blue Care Network commercial
  • Medicare Advantage
  • Federal Employee Program®
  • Professional, facility, vision and hearing

When calling with questions about the determination of a claim, our Customer Service representatives will encourage you to use PARS to retrieve your information. They’ll help you navigate through the system and find what you’re looking for.

No portion of this publication may be copied without the express written permission of Blue Cross Blue Shield of Michigan, except that BCBSM participating health care providers may make copies for their personal use. In no event may any portion of this publication be copied or reprinted and used for commercial purposes by any party other than BCBSM.

*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2017 American Medical Association. All rights reserved.
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and
independent licensees of the Blue Cross and Blue Shield Association.