Tell us how you answer the phone with our new feature in Provider Self-Service

How your office greets members by telephone is important — it helps them know they’ve reached the correct provider. As a result, the Centers for Medicare & Medicaid Services is now confirming how providers name their offices by phone through its annual data directory audit for health care plans.

To continue improving our member experience and stay compliant with CMS, we’ve added a new feature to the Provider Enrollment and Change Self-Service tool in Provider Secured Services. You can now add your office’s telephone greeting when adding or modifying your practice locations. We’ll display your office telephone greeting as your practice name in our online directory.

Why not update it now?
Log in to Provider Secured Services to access Provider Enrollment and Change Self-Service to refresh your practice location now and keep your online directory listing up to date.

If you have any questions, reach out to Provider Enrollment at 1-800-822-2761.