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December 2018

Survey results: Providers say printed materials are important resource

In July 2018, we requested input about training and education needs from our provider community. We received about 120 responses.

Our key takeaways include:

  • Printed materials and publications continue to be an important resource. Basic training on how to find materials is helpful.
  • Electronic resources (The Record, BCN Provider News and web-DENIS) are key ways providers and their staff get information. Continue using these methods to share changes and updates.
  • Online learning and webinars are convenient ways for providers and their staff to learn. You want us to do more of these.

Following are some of the specific responses to questions.

Question: Which of the following topics would you like to learn more about?

Top answers:

  • Patient benefits and eligibility
  • Billing basics
  • Trouble-shooting claim issues
  • Navigating web-DENIS
  • Provider manuals
  • Medical authorizations
  • BlueCard claims and appeals

Question: Which of the following methods of training do you prefer?

Top answers:

  • Self-guided online e-learning
  • Printed materials
  • Live webinars

We appreciate your feedback and would like to thank the providers who took part in the survey.

No portion of this publication may be copied without the express written permission of Blue Cross Blue Shield of Michigan, except that BCBSM participating health care providers may make copies for their personal use. In no event may any portion of this publication be copied or reprinted and used for commercial purposes by any party other than BCBSM.

*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2017 American Medical Association. All rights reserved.
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and
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