We no longer require patient signatures for home drug deliveries

Effective Jan. 1, 2018, for Blue Cross Blue Shield of Michigan and Blue Care Network participating Michigan retail and mail order pharmacies, patient signatures will no longer be required on home deliveries of prescription drugs. This change doesn’t apply to in-store pickup of prescriptions. Signatures from the member or the member’s representative will still be required at the time of dispensing for in-store pickup of medication.

However, in lieu of delivery signatures, documentation must include:

• Courier electronic tracking that must correlate with the delivery slip and indicates what’s included in the delivery

Also, delivery records need to be available as requested and for audit purposes. In the event of an audit, providers must provide the auditor with:

• A copy of accreditation, if applicable
• Policies regarding packaging, storage and shipment of drug to ensure drug stability
• Policies of patient education to ensure the safe delivery of drug and drug stability

Note: Patient signatures with a date on the delivery slip will continue to be accepted.

In the event shipment is stolen or drug stability is compromised, Blue Cross Blue Shield of Michigan and BCN can’t be billed for replacement of the drug.