October 2017
Precertification, signed consent for case management must be obtained before residential treatment center admission for FEP members
Precertification and signed consent for case management must be obtained before Federal Employee Program® members are admitted to residential treatment centers for psychiatric or substance use treatment. RTC benefits are denied for inpatient care provided or billed by a residential treatment center without precertification and signed consent for case management. Requests for retrospective reviews aren’t allowed.
For questions about the FEP residential treatment center benefit, call FEP Customer Service at 1-800-482-3600. For questions or requests for precertification and case management, call New Directions Behavioral Health at 1-800-342-5891.
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