Provider Inquiry phone lines transitioning to PARS

Effective July 14, 2017, we’ll be transitioning most of our Provider Inquiry 800 numbers to our Provider Automated Response System, known as PARS. Note: This represents a date change from what you may have read previously.

The transition to PARS will offer you one-stop shopping for all of your inquiry needs. Following are the 800 numbers that will point to PARS:

1-800-245-9092
1-800-272-0172
1-800-255-1878
1-800-228-4599
1-800-437-3804
1-800-643-2583
1-800-482-0898
1-800-482-3146
1-800-482-5141
1-800-531-2583
1-800-255-1690**
1-800-688-3290**
1-866-872-5837
1-866-309-1719***

**BCN number
***Medicare Advantage number

Going forward, you’ll have one set of phone numbers that will offer you automated information you can access 24 hours per day, seven days per week. You can also use the same phone number when you need to speak to a Provider Inquiry representative during regular Provider Inquiry business hours.

PARS numbers
Beginning July 14, 2017, you can use the current PARS benefit phone numbers for benefits, eligibility and claims information, as follows.

Professional providers (non-Medicare Advantage):........................1-800-344-8525
Facility providers (non-Medicare Advantage):...................................1-800-249-5103
All vision and hearing service providers:...........................................1-800-482-4047
PARS professional and facility providers (Medicare Advantage): 1-866-309-1719

Claim information added to PARS
As we announced in the June Record, we’ve added claims status and inquiry information to PARS. Beginning July 14, 2017, you can use the PARS numbers for:

• Benefits and eligibility information
• Claims status and inquiry
• Any Provider Inquiry request

Most of our Provider Inquiry phone lines will be retired later this year. One of the exceptions is our Medicare Advantage number (1-866-309-1719), which will remain.

If you call Provider Inquiry directly, beginning July 14, 2017, you’ll automatically be transferred to the correct PARS line. The benefits of this change for providers include fewer phone numbers to juggle and more information available 24 hours per day.

If you experience any technical issues, send an email to the Provider IVR and Benefit Store mailbox at pibs@bcbsm.com. Be sure to include your name, phone number, time and date of your call and the PARS number you dialed.