With updates to WebPass, behavioral health vendor aims to help providers

New Directions, which manages behavioral health services for our PPO members, recently launched a new version of WebPass.

Most preauthorization requests and care management referrals are sent to New Directions through WebPass, a secure internet portal. Using provider feedback, New Directions made updates to WebPass to improve the process for submitting concurrent care requests.

Enhancements to WebPass include an information carry-over feature. This new feature will copy information submitted on the Initial Request form and on the previously submitted Continued Stay Review forms and use it to pre-populate all subsequent Continued Stay Review forms. No more cutting and pasting from one review to the next.

You’ll be able to review the information carried over to decide if it should be left unchanged or edited based on the member’s current condition. Your edits and the original submission information will be clearly displayed, so you can be assured that no changes are made without your approval.

To make this feature work, New Directions is updating the existing Concurrent Request form to match the Initial Request form.

Want more information? A web-based training will be available to explain the new information carry-over feature. Or contact us at providerrelations@ndbh.com.

Need to sign up for WebPass?
Send an email to prwebpass@ndbh.com with a list of all staff members who need access to WebPass. Indicate the staff members’ first and last names, email addresses and the tax ID of the organization. Also indicate at least one administrator for the organization.

You may also list multiple points of contact. The administrator will be responsible for notifying New Directions of any new staff who require access to WebPass, as well as any who no longer need it.

Questions? Suggestions? Email prwebpass@ndbh.com.