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April 2017

How to prepare for InterQual books’ format change to electronic only

Starting April 2017, McKesson Health Solutions’ InterQual® Criteria books will only be available electronically. Blue Cross Blue Shield of Michigan will begin using the new electronic criteria in early August 2017.

New and updated InterQual Criteria will only be available electronically. You won’t be mailed an InterQual book in 2017 or beyond. Instead, every user will have access to the criteria through the InterQual® View application.

Access to InterQual View

Facilities will need to register for access to the McKesson Download Central website and the McKesson Health Solutions’ Customer Hub to facilitate download, installation and use of InterQual View. Facilities with a direct license to McKesson may already have done this.

About Download Central

Download Central, which is personalized for your organization, displays your available software updates and accompanying product documentation. Use Download Central to download InterQual View and your annual software and criteria releases. You’ll need to access Download Central to download a yearly software and criteria release.

You can register for Download Central using the Registration Information link on the Download Central home page at mckesson.subscribenet.com.

In early April, you’ll receive a letter with your account ID, which you’ll need to register. You can also get your account ID by:

When your registration is complete, you’ll receive a welcome email with instructions on setting up your password and accessing Download Central. If you complete the Download Central registration process and don’t receive a welcome email within 48 hours, email DigitalServices@McKesson.com.

About Customer Hub

Customer Hub is McKesson’s online support website. It provides customers the product support information they need, as quickly as possible, 24 hours a day, seven days a week. It provides customers with access to McKesson’s knowledge base to help quickly resolve product issues. It also has a document library that includes FAQs, release notes, clinical revision documents and links to other key resources.

To register for Customer Hub, send an email to MHSCustomerHub@McKesson.com and include your:

  • Facility's full name
  • City and state
  • First and last name
  • Job title
  • Facility email address (personal email addresses aren’t accepted)
  • Phone number

 McKesson will complete your registration and provide instructions on how to access the Customer Hub.

Support

For more information on how to use Download Central and install InterQual View, click here.

If you have questions, contact McKesson Health Solutions' Product Support by email at cesupport@mckesson.com or call 1-800-274-8374. If you have any Blue Cross-specific questions, contact your provider consultant.

No portion of this publication may be copied without the express written permission of Blue Cross Blue Shield of Michigan, except that BCBSM participating health care providers may make copies for their personal use. In no event may any portion of this publication be copied or reprinted and used for commercial purposes by any party other than BCBSM.

*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2016 American Medical Association. All rights reserved.
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and
independent licensees of the Blue Cross and Blue Shield Association.