We’re enhancing PARS to give you even better service

The Provider Automated Response System, or PARS, currently gives you benefits and eligibility information for Blue Cross Blue Shield of Michigan members.

As you may have read in the December Record, PARS was enhanced to provide information about our members’ remaining number of visits or days in the benefit period for chiropractic spinal manipulation and cardiac rehabilitation services. Beginning in January 2017, PARS will provide remaining visit or day limits in the benefit period for physical therapy, occupational therapy and speech therapy for some groups.

Remaining day or visit limits for physical therapy, occupational therapy and speech therapy will not be available through PARS for Blue Care Network, the Federal Employee Program^®, MESSA and Medicare Advantage. To obtain the remaining days or visits for these policies, you may ask to speak to a Customer Service representative after obtaining benefit information through PARS. You must listen to at least one benefit or hear all benefits in PARS before a transfer to a Customer Service representative is offered.

Coming soon
In the near future, PARS will provide claim information, allowing you to get answers to your questions much faster. We'll provide more details as we update the system to provide this additional enhancement.