Assess, compare your chiropractic clinical performance with Optum™ WebAssist

Blue Cross Blue Shield of Michigan is committed to transparency when it comes to sharing performance data and helping clinicians provide care that is well-aligned with current, evidence-based best practices.

That’s why we’re working with our chiropractic partner, Optum, to help you maximize the valuable resources found on the secure Optum^® WebAssist provider portal.** The vast library of resources available to you 24 hours a day, seven days a week features a personalized clinical profile that compares your performance against same-specialty peers within the Blue Cross network.

This article includes answers to two questions we hear frequently from our participating chiropractors:

• What information is available to me in my profile?
• What’s the best way to review the data?

Here’s what you need to know about the WebAssist provider portal:

• It allows for a review of the current year and the previous three calendar years.
• Data can be reviewed by quarter, year or at six-month intervals.
• Data is updated monthly; with the date of refresh indicated on the site.
• Data is aggregated by health plan.
• It offers comparisons to same-specialty peers treating patients from the same health plan during the same time frame.
• It features “run charts” and “bubble charts” for most key performance indicators.
• Run charts contain the mean and standard deviation for high-volume peers treating patients from the same health plan, as well as the specific provider trend.
• Bubble charts allow a provider to view their performance against a specific metric in comparison to other network providers.
• It includes literature and guidelines related to key performance indicators.
• It allows you to review various reports regarding treatment, coding, therapy use and demographics. The summary and treatment reports will give you a general overview of multiple clinical parameters.

Tips for using WebAssist

• Viewing quarterly interval data from your profile is useful for seeing the most recent changes you’ve made in your practice.
• If you want to see how your clinical performance is progressing for the calendar year, check out the annual time interval.
• You can’t focus solely on the quarterly results and then add each quarter up — or use them independently — to determine your annual performance because you may be treating the same patient in multiple quarters.
• Only the annual report will display your performance for patients treated across the entire calendar year to date.

You’ll need your Optum provider ID and password to access your data on the Optum provider portal. If you haven’t received your Optum provider ID or password — or if you you need this information resent to you — contact Optum at 1-800-873-4575.

If you have any questions or want to discuss your clinical profile, call 1-800-873-4575 and ask to speak with your assigned Optum support clinician. Or call them direct at 1-952-205-3121 or 1-952-202-3496.

**Blue Cross Blue Shield of Michigna does not own or control the content of this website.